Welcome

Welcome to Jo's Wood Gallery where creativity runs high and working with our hands is what we love to do.... Our products posted are just a small part of what we actually do. Every day we're working on custom creations that our customers have ordered. Our store is the starting ground for getting your custom work built and delivered. Our personalized experience keeps you involved with your custom piece from start to finish. We know you won't be disappointed with Jo's Wood Gallery doing your custom piece (Sign, Chair, Bench, etc...) and will have it for years to come.

Payments

We Accept Visa, MasterCard, American Express, Discover, Etsy Gift Cards and Paypal.

Shipping

We carefully wrap and package each order and ship via USPS or FedEx. Your item will be packed and shipped as soon as the paint / stain are dry! In the event of shipping accidents/damage, we will get your 100% satisfaction whether we replace, repair or refund your money.

Please contact us as soon as possible upon receiving a damaged package. We will require pictures of the damage for insurance purposes. Please hold onto all damaged items and packing materials. At our discretion, we will either issue a refund or replace damaged items.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 5 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Returns and exchange details

CANCELLATIONS:
We will charge a $20 design charge and refund the remainder for orders that have been designed and NOT cut.

RETURNS:
We cannot reimburse for incorrect information provided to us. There are no returns on personalized/custom products.

Additional

Upon order Jo's Wood Gallery will email you a simulated sign proof for approval. Upon approval we will build/ship product(s).

Please note wood is wood so the texture and grains may vary from what is you currently see in the picture. You can be sure though that the quality, design and care of your piece will no doubt be the same.

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